About Me

Dr. Valenti is the foremost subject matter expert specializing in global strategic business process outsourcing.  Along with holding an MBA, Dr. Valenti is a certified member of Mensa and has conducted extensive doctoral research in the principal-agent relationship. Dr. Valenti brings 25+ years of practical experience consistently growing successful international and domestic BPO organizations. 

Offering confidential global consultations for service, market and industry with corporate clients, investors, analysts, and management consultants.  

Transformation strategist specializing in deployment and delivery of offshore, nearshore and onshore solutions.

BPO Services Consultation

• Contact center, CX, Captives, Shared, Dedicated
• GenAI, AI, ML, LLM
• F&A, A/P, A/R, Collections, Reporting
• Digital ops, Back office, Middle office
• Data, Analytics
• HRO, PEO, Payroll
• Risk, Compliance
• Sales, Marketing, Leadgen
• Procurement, Sourcing
• Pricing models:  FTE, outcome based, transactional, value share, hybrids
• Business transformation

BPO Geo Market Consultation

• India
• Philippines
• LATAM
• EU
• North America
• Africa

BPO Industry Consultation

• Insurance
• Finance
• Healthcare
• Tech
• Hospitality 
• Retail, QSR, Fast casual, Ecommerce
• Emerging Business
• SMB Markets

Don't see your BPO service, geography or industry? 

Inquiries:  info@bposme.com

ALL CONSULTATIONS CONFIDENTIAL