DR. F. MICHAEL VALENTI, DBA, MBA, BS, BPO SME

Dr. Valenti is a globally recognized subject matter expert specializing in strategic business process outsourcing.  

Along with holding an MBA, Dr. Valenti is a certified member of Mensa.  He has conducted extensive doctoral research in organizational agency theory and the principal-agent relationship which is so relevant and impactful to the BPO structure. 

Professionally, Dr. Valenti has 25+ years of practical experience in consistently growing profitable international and domestic client portfolios with well known BPO brands. 

Dr. Valenti offers global consultations in the strategic deployment, delivery and transformation of offshore, nearshore and domestic solutions.

BPO Services Consultation

• Contact center, CX, Captives, Shared, Dedicated
• GenAI, AI, ML, LLM
• F&A, A/P, A/R, Collections, Reporting
• Claims
• Underwriting
• Digital ops, Back office, Middle office
• Data, Analytics
• HRO, PEO, Payroll
• Risk, Compliance
• Sales, Marketing, Leadgen
• Procurement, Sourcing
• Pricing models:  FTE, outcome based, transactional, value share, hybrids
• Business transformation

BPO Geo Market Consultation

• India
• Philippines
• LATAM
• EU
• North America
• Africa

BPO Industry Consultation

• Insurance
• Finance
• Healthcare
• Tech
• Hospitality 
• Retail, QSR, Fast casual, Ecommerce
• Emerging Business
• SMB Markets

Don't see your BPO service, geography or industry?  Just ask!  Inquiries:  info@bposme.com

ALL CONSULTATIONS CONFIDENTIAL